This is a quick guide to help you start capturing HTTP traffic when requested by support:

  1. Install Wireshark.
  2. Open your Internet browser.
  3. Open Wireshark
  4. Click on "Capture > Interfaces". A pop up window will show up.
  5. You probably want to capture traffic that goes through your Ethernet Driver. Click on the Start button to start capturing traffic via this interface.
  6. Visit the URL that you wanted to capture the traffic from.
  7. Go back to your Wireshark screen and click the fourth button or press Ctrl + E.
  8. After the traffic capture is stopped, please save the captured traffic into a file (in *.pcap format) and attach it to your support ticket.
  9. Don't forget to mention the IP Address of the servers involved so Support can go through the TCP dump.

Wireshark cannot sniff traffic within the same machine (localhost) on Windows. If you would like to sniff local traffic on Windows, try Fiddler. Fiddler can capture local traffic by using the machine's name as the host name.