Providing Atlassian Authentication App data to Support



アトラシアン コミュニティをご利用ください。


プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く


When contacting Atlassian Support about the Authentication App you may need to share additional information on the ticket.

This document describes which information to collect and share with Atlassian Support.


1. Collect generic configuration running the following SQL query.

select *
from bandana
where bandanakey like 'com.atlassian.plugins.authentication%';
select pe.property_key,ps.*,pt.*
from propertyentry pe
left join propertystring ps on =
left join propertytext pt on =
where pe.property_key like 'com.atlassian.plugins.authentication%';

2. Collect configuration details about each authentication method by running the following SQL query.

select *
from "AO_ED669C_IDP_CONFIG";

3. Generate a Support Zip file.
If running a Data Center cluster, generate the file from just one of the nodes – the support engineer may ask later if the files from all nodes are required.

最終更新日: 2022 年 10 月 4 日


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