Is Jira Ops available for Server instances?
No, Jira Ops is only available as a Cloud product.
I just added Jira Ops but I can't find it anywhere. How do I access it?
Once you install Jira Ops, you will be taken to a newly created "Incidents" project automatically, where you can set it up. Later on, you can browse back via the Jira Projects list and find the "Incidents" project.
You won't see Jira Ops in the Switch to… menu, as we currently collect all the Jira products into a single menu item.
How to I send messages from Slack to the timeline
- Once you've connected to Slack, you can send messages from the new channel to the timeline by following these steps:
- Go to the Slack channel you have created from the incident ticket.
- Select the message you want to send to the timeline.
- Click ( ...) and find the message Add to issue Jira Cloud.
Is it possible to fire up the Slack Channel automatically when an incident is created?
You can't currently create the Slack channel automatically, but this is on our roadmap to add to the early access version. Stay tuned on this.
Can you customize the message that's sent via Jira Ops to Slack?
You can't currently customize the message.
What kind of customization will be allowed for notifications (e.g. templates, triggers)?
Jira Ops lets you easily communicate with your customers and users via Statuspage integration. Statuspage allows you to set subscribers, create templates for communications, and inform your users across multiple communication methods. We're interested in hearing what other notification types you may have in mind.
Where can I request new features or improvements?
Please head to our public issue tracker on jira.atlassian.com and vote for or create a product suggestion.
With the OpsGenie integration, is it possible to connect to an existing configuration?
Not currently. Instead, you should pick one of the options to create a new configuration (designed for people who are new to OpsGenie), then change it to meet your needs. Note that workflow and fields in Jira Ops will be different to your previous project, so will require slightly different configuration.
Where can I ask for integrations improvements?
Please head to our public issue tracker on jira.atlassian.com to request improvements.
Do incidents in Jira Ops overlap with incidents in Jira Service Desk ITIL workflow?
Good question. We've thought about this a lot and spoken to many customers about it. Our plan with Jira Ops is to offer an incident response solution for teams managing major incidents in a DevOps or "You Built It, You Run It” environment, a new challenge which ITIL doesn’t really cover.
For Jira Ops, we have features like alerting team members via on-call solutions, creating integrated chat rooms for discussions, and running a postmortem process to analyze and fix the underlying causes. These features that only make sense for a small subset of typical ITIL incidents (broken laptop, etc). This together with the changing landscape around DevOps teams also seemed to justify a distinct solution.
Jira Service Desk will continue to offer a consolidated ITIL workflow and improved features for IT teams needing asset management and related features. We also see integration between Jira Service Desk and Jira Ops improving quickly over time, so helpdesk/support staff can escalate major incidents into the process managed in Jira Ops.
Do you anticipate offering a reduced Jira Ops subscription cost for customers who already have subscriptions to one or both tools?
We're still working on pricing for Jira Ops. At the moment we're not certain of any subscription changes for existing customers.