User 'null' does not have permission to see issue

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コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

The problem is started to happens when:

  • Create or edit an issue.
  • Linking an issue.
  • Transit an issue.

The following appears in the JIRA UI:

Referer URL: https://jira.abc.com/issues/?filter=-2
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.assertIssueIsValid(AbstractIssueSelectAction.java:565)
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssueObject(AbstractIssueSelectAction.java:173)
at com.atlassian.jira.web.action.issue.DeleteIssue.isCurrentDeletedIssue(DeleteIssue.java:39)
at com.atlassian.jira.web.action.issue.DeleteIssue.getViewUrl(DeleteIssue.java:47)
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:34)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)

HAR file will shows 401 error code when trying to close the create issue pop up screen:

POST https://jira.abc.com/secure/QuickCreateIssue.jspa?decorator=none 401 (Unauthorized)
ajax[40652322] error : {
successful  : false,
status      : 401,
statusText  : error,
hasData     : true,
readyState  : 4,
requestId   : 40652322,
aborted     : undefined,
}

原因

The problem is caused by the JIRA Automation Plugin.

回避策

Disable the JIRA Automation Plugin.

ソリューション

The problem has been traced in https://bitbucket.org/atlassianlabs/automation/issues/69/on-create-edit-issues-user-get-permission

 

最終更新日 2017 年 7 月 26 日

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