Unexpected Failure Occurred when Creating a New Service Management
症状
Creating a New Service Management project from Service Management drop-down menu -> Create a Service Management fails with this error:
- for the very first service project (Welcome to Service Management):
- for any other service project:
atlassian-jira.log
に次のメッセージが表示される。
2014-12-27 18:00:53,285 http-bio-2768-exec-8 ERROR admin 1080x1711x1 1lejbeh 192.168.8.100,0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/gettingstarted [imports.importer.impl.AbstractDataImporter$1Thread[http-bio-2768-exec-8,5,main]] Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
java.lang.IllegalArgumentException: Invalid module key specified:
at com.atlassian.plugin.ModuleCompleteKey.<init>(ModuleCompleteKey.java:40)
at com.atlassian.plugin.ModuleCompleteKey.<init>(ModuleCompleteKey.java:24)
at com.atlassian.plugin.manager.DefaultPluginManager.getEnabledPluginModule(DefaultPluginManager.java:1426)
at com.atlassian.plugin.manager.ForwardingPluginAccessor.getEnabledPluginModule(ForwardingPluginAccessor.java:58)
at com.atlassian.plugin.manager.EnabledModuleCachingPluginAccessor.getEnabledPluginModule(EnabledModuleCachingPluginAccessor.java:26)
at com.atlassian.jira.plugin.customfield.CustomFieldSearcherModuleDescriptorsImpl.getCustomFieldSearcher(CustomFieldSearcherModuleDescriptorsImpl.java:31)
at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldSearcher(DefaultCustomFieldManager.java:230) <+3> (NativeMethodAccessorImpl.java:57) (DelegatingMethodAccessorImpl.java:43)
診断
Creating a New Service Management project from Projects drop-down menu -> Create Project -> Service Management project is still successful
原因
The Customer Request Type custom field created by Service Management plugin does NOT have Global context
回避策
Creating a New Service Management project from Projects drop-down menu -> Create Project -> Service Management project
ソリューション
- go to Jira Administration -> Issues -> Custom Fields
configure Customer Request Type custom field and set it to Global context
- reindex Jira