Uncaught QuotaExceededError displays in browser using Jira server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Attempting to perform any action in the browser (such as loading a page, moving issues in the backlog, creating issues) fails with a QuotaExceededError.
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Error message:
An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Uncaught QuotaExceededError: Failed to execute 'setItem' on 'Storage': Setting the value of 'last.viewed.report.SE.scope-filter-board-item-32' exceeded the quota.
Resource: http://captainplanet.example.com/s/f9eee47c52c42eb9910478f7444b8e43-CDN/en_AUnzyqic/64016/17/5eb7aee7149dc1b2557799bdd22da83c/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=en-AU
Line: 9615
Column: 244
Environment
Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36
Stack trace
Error: Failed to execute 'setItem' on 'Storage': Setting the value of 'last.viewed.report.SE.scope-filter-board-item-32' exceeded the quota.
at Error (native)
at Object.JIRA.Projects.Sidebar.Reports.storeLastViewedReportLink (http://captainplanet.example.com/s/f9eee47c52c42eb9910478f7444b8e43-CDN/en_AUnzyqic/64016/17/5eb7aee7149dc1b2557799bdd22da83c/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=en-AU:9615:244)
...Diagnosis
Environment
Chrome or Firefox
Multiple third-party addons generating large front-end scripts
Cause
There are 2 known causes of this problem:
Chrome has a limit on local storage of 10mb, as detailed in Chrome issue 21680002. This means each top-level domain (for instance example.com) can only store 10mb, so if you have a number of subdomains for that domain (confluence.example.com, jira.example.com, stash.example.com, hipchat.example.com) they can all easily add up to the 10mb storage. It doesn't appear that there is a way of increasing this storage.
JSWSERVER-16578 - "Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota" error displayed while browsing boards which is a bug caused by atlassian-analytics consuming too much of local storage. This is fixed in Jira 8.20.24 and 9.6.0 and later.
Solution
Workaround
Mozilla Firefox
Go to the Firefox configuration page by typing about:config in the address bar.
Increase to storage quota to 100 MB or above by setting dom.storage.default_quota parameter to 102400 or higher
Google Chrome
You should have a list of cookies and website data. Find the JIRA address (for example
myjira.example.com), click on it to expand stored data and cookies.You can also click on each item to see how it's size on disk
You can also clear this with the 'remove' button, or clear the browser cache completely.
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