Unable to update a Service Management Report Series

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コミュニティに質問

症状

Despite being able to see the field option while filling the filter, trying to Add/Update a Report Series will show the error:

"The option <field_option> for field <field> does not exist." 

 

A similar error pops up on the Browser Console:

PUT https://instance.atlassian.net/rest/servicedesk/reports/1/servicedesk/PTN/report/42/validate?timescaleId=2 400 ()

 

Additionally, it will not be possible to delete any Series that's currently filtering by the wrong field option

原因

The field option has been renamed at a certain moment.

ソリューション

  1. Go to Custom Fields and look for the problematic field option.
  2. Rename it to the former name (reported by the error message).


Optional:

  1. After renaming the field option back to original, delete any report series that use this field.
  2. Rename the field option to the name you want.
  3. Finally, recreate all the report series
最終更新日 2020 年 11 月 23 日

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