Unable to Invite Users (With Managed Accounts) to a New Site
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When trying to invite a user, you see an error stating the account is deactivated, disabled, or suspended. The user belongs to a verified domain and the account is Managed.
Solution
Confirm the verified domain for affected users
If an account cannot be invited because of deactivation or disabled state, the account must be reactivated before it can be invited. Confirm the user belongs to a domain that is verified under your own organization. This can be found by looking at a users email address suffix (@example.com → where example.com is the domain).
Then, compare this domain against the domains verified under your organization.
Check which domains your organization has verified
Check which domains your organization has verified
Select your organization (if more than one)
Click Settings in the top menu
Click Domains on the right side
If the domain belonging to the user(s) do not match any of the domains you have verified, the user's account was disabled under a different organization. Only organization admins from the organization that has verified that domain can reactivate the user.
If you are unable to find which organization has verified the domain, please open a support request at https://support.atlassian.com/contact/
Reactivate or re-enable affected users to allow for invite
The steps below require Organization Admin permissions.
Select your organization (if more than one)
Select Directory > Managed accounts
Select a user to open the managed accounts page
Open the User Profile and click"Reactivate"
Grant product access as needed
Was this helpful?