要約

It is not possible to delete some statuses in Jira cloud such as Backlog, Reopened, Deployment etc in Jira cloud.

環境

Jira Cloud

診断

It is possible that a duplicate status of the name Back log or Re-opened is created in the cloud instance when statuses with the name Backlog or Reopened exist already. 
In such scenarios, it is possible that the new statutes (Back log or Re-opened) are already used in active workflows associated with multiple projects. Hence customers may want to continue using the new statuses (Back log or Re-opened) and delete the existing statuses (Backlog or Reopened) to avoid confusion. However, this is not possible.

原因

In Jira cloud, in order to delete a workflow status, we need to ensure that the status is not associated with any workflow in the instance. The only way to delete a status is to remove it from all workflows (active and inactive) 
However, Jira Cloud has a couple of system workflows which house a few statuses by default:

• Builds Workflow
• Jira

These system workflows are non-editable and hence it is not possible to remove any status from this workflow. Hence, it is not possible to delete statuses that are associated with these workflows.

From our example, the status Backlog belongs to the "Builds Workflow" and "Reopened" belongs to the "Jira" workflow which is the system default. The statuses cannot be removed from the default system workflows and hence cannot be deleted.

ソリューション

As per the current design, it is not possible to delete the default system workflows. It is not recommended to delete the statuses via the backend database to avoid database corruption.

Workarounds:

• Use the default status instead of the custom status. That way, once all statuses are migrated correctly from the "Back log" custom-created status to the "Backlog" system status, you should be able to delete the custom status instead of the default one.

または

• Rename the status that you do not wish to use. From the global statuses page, you can rename (for example) "Backlog" to "Backlog (Do not use)"/ "Do not use - Backlog" or a preferred status name to prevent users from adding this status to any new/existing workflows.