Unable to create reciprocal link when creating application link
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Application link cannot be created because one of the applications is unable to reach the other application.
From the UI we can see this message :
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It has not been possible to retrieve the required information from http://XX.XXX.XXX.XX:8080. Therefore the link cannot be created. Click continue to be redirected back to http://XX.XXX.XXX.XX:8080. Click close to remain hereThe following appears in the atlassian-jira.log
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2016-09-15 14:49:18,821 http-nio-8080-exec-6 ERROR [o.a.c.c.C.[.[localhost].[/].[servlet-module-container-servlet]] Servlet.service() for servlet [servlet-module-container-servlet] in context with path [] threw exception
com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource 'auth/applink-missing.vm'
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:109)
at sun.reflect.GeneratedMethodAccessor347.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
...
Caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource 'auth/applink-missing.vm'
at org.apache.velocity.runtime.resource.ResourceManagerImpl.loadResource(ResourceManagerImpl.java:483)
at org.apache.velocity.runtime.resource.ResourceManagerImpl.getResource(ResourceManagerImpl.java:354)1
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2016-09-15 15:55:29,422 http-nio-8080-exec-17 ERROR andy_le 955x63x1 1mdg5bw 10.129.98.5 /rest/applinks/3.0/applicationlinkForm/manifest.json [c.a.a.c.rest.ui.CreateApplicationLinkUIResource] ManifestNotFoundException thrown while retrieving manifest
com.atlassian.applinks.spi.manifest.ManifestNotFoundException: java.net.SocketTimeoutException: Read timed out
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.doDownload(AppLinksManifestDownloader.java:236)
...
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)Diagnosis
Environment
There is a forward proxy configured
There is a reverse proxy configured
Diagnostic Steps
Check the JVM parameters from the setevn.sh file to see if Configure an outbound proxy for use in Jira server has been configured.
Cause
The outbound proxy is preventing the application to communicate the other application for the application link to be created successfully.
Solution
Resolution
Add the other application's URL to the Configure an outbound proxy for use in Jira server
For example if the base urls are :
Jira Base URL : jira.atlassian.com
Bamboo Base URL : bamboo.atlassian.com
Then the outbound proxy configuration should be :
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JVM_SUPPORT_RECOMMENDED_ARGS="-Dhttp.proxyHost=proxy.example.org -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.example.org -Dhttps.proxyPort=8080 -Dhttp.nonProxyHosts=localhost|jira.atlassian.com|bamboo.atlassian.com -Dhttps.nonProxyHosts=localhost|jira.atlassian.com|bamboo.atlassian.com"Was this helpful?