Unable to authenticate against Microsoft Exchange IMAP server after upgrade JIRA

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症状

After upgrade JIRA from 4.x to 5.2.10, JIRA failed to authenticate the IMAP incoming mail server.

The following stack traces appears in the atlassian-jira-incoming-mail.log:

DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x400x3 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTH: NTLM
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x400x3 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: protocolConnect login, host=example.example.example.net, user=mailbox@example.net, password=<non-null>
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x400x3 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTHENTICATE NTLM command trace suppressed
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x400x3 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG NTLM: type 1 message: 4E 54 4C 4D 53 53 50 00 01 00 00 00 03 A2 00 00 00 00 00 00 2C 00 00 00 0C 00 0C 00 20 00 00 00 75 6B 6C 76 61 64 64 74 6F 30 31 61
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x400x3 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTHENTICATE NTLM command result: A1 NO Logon failure: unknown user name or bad password.
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa Getting session
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]]]
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa Session addressMap: [{rfc822=smtp}]
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc]
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: mail.imap.fetchsize: 16384
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: mail.imap.statuscachetimeout: 1000
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: mail.imap.appendbuffersize: -1
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: mail.imap.minidletime: 10
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: disable AUTH=PLAIN
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: trying to connect to host "example.example.example.net", port 123, isSSL false
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa * OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (example.example.example.net) ready.
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa A0 CAPABILITY
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa * CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS NAMESPACE LITERAL+ UIDPLUS CHILDREN AUTH=NTLM
A0 OK CAPABILITY completed.
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTH: NTLM
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: protocolConnect login, host=ukwatxmb102v.zone1.scb.net, user=mailbox.example.example.example.net, password=<non-null>
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTHENTICATE NTLM command trace suppressed
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG NTLM: type 1 message: 4E 54 4C 4D 53 53 50 00 01 00 00 00 03 A2 00 00 00 00 00 00 2C 00 00 00 0C 00 0C 00 20 00 00 00 75 6B 6C 76 61 64 64 74 6F 30 31 61
DEBUG [ukwatxmb102v] http-bio-8443-exec-4 1277484 847x430x1 71hx5a 10.194.17.172 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAP: AUTHENTICATE NTLM command result: A1 NO Logon failure: unknown user name or bad password.

原因

JIRA is not able to identify the NTLM authentication properly.

ソリューション

Set the following parameter in JVM System property:

-Dmail.imap.auth.plain.disable=true 
-Dmail.imap.auth.ntlm.disable=true 
-Dmail.imap.auth.gssapi.disable=true
Refer to Setting Properties and Options on Startup for more details.

最終更新日: 2016 年 10 月 19 日

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