問題

When trying to add users coming from external directories to local JIRA group, unsuccessful.

When making the following actions::

• First time setup

• When trying to amend a user's Application Access, following error is shown

  The user has no application access and won't be able to log in until added to an applicatio

•  When trying to add the user to a group

The following appears in the atlassian-jira.log

2016-01-28 13:11:55,477 http-nio-8080-exec-8 ERROR nfletcher 791x3327x1 57bva4 172.24.12.52 /rest/internal/2/viewuser/application/jira-software [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Group <jira-users> does not exist
com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <jira-users> does not exist
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.addUserToGroup(CrowdServiceImpl.java:730)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.addUserToGroup(DelegatingCrowdService.java:193)

診断

環境

• First time setup for external directories

Diagnostic Steps

• Adding JIRA's internal directory users to any group, doesn't result to any problem

原因

Wrong directory type is chosen. Using Read/Write type instead of Read-Only with Local Group

ソリューション

Change the directory type to Read-Only with Local Group