要約

Unable to add, edit or delete a comment when the issue is in a specific status

環境

Jira Software Cloud

診断

• The users are unable to add, edit or delete comments on a few issues (probably belonging to the same status)
• The user has the required permissions related to comments in the project permission scheme.
• When trying to add, edit or delete a comment, a pop-up error message appears

"Error message: "We couldn't save your comment"" It might be empty or have invalid formatting. If you cop-pasted, try removing the formatting and adding it directly in the editor.

• Generate the HAR file, we notice the below exception

{

"errorMessages": [

"You can not delete the comment as the issue is in a non-editable workflow state."

],

"errors": {}

}

ソリューション

• Navigate to the specific issue type workflow in a project setting and the specific status in which the issue is when the error is encountered.
• Check properties and confirm that the jira.issue.editable property set with value False. To fix the issue, either delete the property or set the value as True