Unable to Access Jira after upgrade to 7.x Due To Expired Service Management License
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
When upgrading to Jira 7.x, you are unexpectedly presented with the following screen:
診断
環境
- There was an installation of Jira Service Management on the instance that had an expired license.
- There was previously an installation of Jira Service Management that was uninstalled, but the license is still stored in the database.
原因
- The JSD license is expired, and therefore isn't eligible for the version of Jira you are upgrading to.
- Jira detects the old license in the database, and throws this error even though Service Management is not currently installed.
回避策
- Click on the hyperlink below the details of the error to move to the next page.
- Then, remove the expired license by selecting the 3rd choice.
- A page with "Update License" will come up.
- Restart the instance.
ソリューション
- Roll back your upgrade to the version you upgraded from.
- Navigate to ⚙ > Add-ons > Manage Add-ons.
- If Jira Service Management is not installed, reinstall it.
- Remove the license from Service Management
- Uninstall the add-on.
For more information on this issue, see - JRASERVER-47369Getting issue details... STATUS
最終更新日 2020 年 11 月 23 日
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