Too many login attempts error using Google SMTP with Jira server
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*Fisheye および Crucible は除く
問題
Multiple mail messages go to the "Error Queue" under Administration > System > Mail Queue.
The below stack trace can be seen on atlassian-jira-outgoing-mail.log when debugging for Outgoing Mail is enabled through Administration > Logging & Profiling. Also, as described on this bug report, it might be necessary to manually enable protocol-level mail debugging through startup arguments.
2015-08-24 08:43:21,234 ERROR [Google] Sending mailitem To='user@example.com' Subject='(ISSUE-1) Check mail throttling' From='null' FromName='John Doe (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.23457.6329402852030@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4a88836b' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='user@example.com' Subject='(ISSUE-1) Check mail throttling' From='null' FromName='John Doe (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.23457.6329402852030@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4a88836b' MessageId='null'
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 454 4.7.0 Too many login attempts, please try again later. y18sm18170739ywa.8 - gsmtp
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:57)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:53)
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:127)
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:41)
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:52)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: javax.mail.AuthenticationFailedException: 454 4.7.0 Too many login attempts, please try again later. y18sm18170739ywa.8 - gsmtp
at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:823)
at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:756)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:673)
at javax.mail.Service.connect(Service.java:317)
at javax.mail.Service.connect(Service.java:176)
at javax.mail.Service.connect(Service.java:125)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:172)
... 18 more
診断
- Your instance has a Google SMTP server configured for Outgoing Mail;
- There is a high volume of e-mails being sent constantly;
原因
When JIRA tries to send multiple messages through an e-mail account using Google's SMTP server, it may exceed the sending limits, therefore the operation will be throttled until additional limit is available to the user (the limit is valid for a rolling window of 24 hours).
A suggestion for implementing better support to throttling mail servers in JIRA has already been filed. You can watch for updates in the below issue raised at our development-tracking platform.
JRA-38806 - 課題詳細を取得中... ステータス
回避策
There are some ways to mitigate this problem:
- Set up Sender Policy Framework (SPF) and DKIM records in Google Apps for your domain to conform with Google's bulk sender guidelines. This serverfault.com thread also has a quick guide on this;
- Use the open source program PostFix for throttled SMTP relay. See this article to learn more about setting it up;
- Edit the Mail Queue Service's properties to increase the interval at which JIRA sends e-mails. This interval controls how frequently the mail queue is processed and could be used in conjunction with the other options to reduce the rate of outgoing mail;