要約

The Jira Software board and backlog does not load across multiple projects (TMP and CMP)

環境

Jira Cloud

診断

• Checking the browser developer tools/HAR, we notice the below error in the error network call
  
  

{sentFrom: "jira.frontend.software-features.get-current-estimation.failure",…}
browserName: "Chrome"
browserVersion: "124.0.0.0"
buildKey: "MRJF-PROD-5607"
event: {message: "GraphQL error: Unable to fetch estimation data",…}
cause: {message: "Unable to fetch estimation data", path: ["boardScope", "estimation"],…}
extensions: {statusCode: 500, errorType: "jsw.board.estimation.fetch-failed",…}
message: "Unable to fetch estimation data"
path: ["boardScope", "estimation"]
graphQLErrors: "[object Object]"
message: "GraphQL error: Unable to fetch estimation data"

原因

It is possible that the /rest/greenhopper/latest/boardconfig network call is failing as it is trying to load a large number of custom fields.

ソリューション

Check the number of custom fields in your Jira Cloud instance. If you have created a large number of custom fields around the timestamp of issue occurrence, it is possible that the board/backlog network call is failing to load as it is fetching this large custom field data. The solution would be to bring down the number of custom fields on the cloud instance. 

If you notice that the number of custom fields is not high, please raise a ticket with Atlassian Support.