The error 'Jira Software/Service Management is licensed but not currently installed' is shown in the Versions & Licenses page.

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

  • You are experiencing loss of functionality related to Jira Software & Jira Service Management (Creating projects, viewing Boards/Queues etc.).
  • You have recently upgraded/migrated your Jira.

Looking at the Versions & Licenses page, you see the following error thrown.

診断

Diagnostic Steps


  • For Cause #1, running this query against your database will return results where Jira Software/Service Management module is disabled.

    SELECT * FROM pluginstate where pluginenabled = 'false';

    For example, the query results will be shown as : 

    pluginkey

    pluginenabled
    com.atlassian.jira.plugins.jira-software-plugin:project-navigation-web-panelfalse
    com.atlassian.jira.plugins.jira-software-plugin:version-workload-reportfalse
    com.atlassian.jira.plugins.jira-software-plugin:jira-software-rest-resources-filterfalse

    com.atlassian.servicedesk.application:application

    false

    com.atlassian.jira.jira-software-applicationfalse

    Take note if the 'pluginkey' includes 'jira-software' or 'servicedesk'.

原因

Cause #1

Important Jira Software/Service Management modules is disabled.

Cause #2

The Jira Software/Service Management version installed is incompatible with your current Jira version. For example, your Jira Core version is 7.12.3, however, the Jira Software version installed is version 7.10.0.

ソリューション

ソリューション #1

データベースの変更を行う場合は必ず事前にバックアップを取得してください。可能な場合は、まずステージング サーバーで SQL コマンドの変更、挿入、更新、または削除を行うようにします。

This resolution applies if you're experiencing Cause #1. We will need to enable all the disabled Jira Software/Service Management modules by running this query.

  1. Jira を停止します。
  2. Run this query against your database.

    DELETE from pluginstate where pluginenabled = 'false';
  3. Jira を再起動します。

ソリューション #2

Due to this being possibly caused by incompatible add-ons, try to startup Jira without any add ons and check if the issue persists.

  1. Jira を停止します。
  2. Go to the $Jira-Home/plugins/installed-plugins directory
  3. Rename the $Jira-Home/plugins/installed-plugins directory to $Jira-Home/plugins/installed-plugins2
  4. Jira の起動
  5. Install Jira Service Management/Jira Software via UI.

If the issue persist even after following the steps provided above, it is best for you to create a support request with Atlassian Support for them to analyze which add-on is incompatible and should be removed. We would suggest you to provide a file list of your plugins directory located in your $Jira_HOME/plugins/installed-plugins by running the terminal command (ls) and copy-paste the list into a text file. 

説明  'Jira Software/Service Management is licensed but not currently installed.' is shown in the Versions & Licenses page.
製品Jira

最終更新日 2022 年 6 月 29 日

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