Support Tools Plugin shows Blank Page
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
JIRA Support Tools will not able to load besides the tabs.
atlassian-jira.log に次のメッセージが表示される
2016-07-28 21:47:20,625 http-nio-8717-exec-21 WARN anonymous 1307x4292x5 wdkhoj 0:0:0:0:0:0:0:1 /s/18042548f2781b22eccb33454a7e9d65-CDN/in_ID-tj28nx/71011/b6b48b2829824b869586ac216d119363/aa9849d967f345c0b457fa2daea7be7f/_/download/contextbatch/js/atl.admin,jira.global,jira.admin,-_super/batch.js [webresource] error in `Content.writeTo` for com.intenso.jira.plugins.condval.intenso-conditions-validator:conditions-validator-admin-resources/select2.min.js
java.lang.RuntimeException: Cannot read resource /js/select2.min.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:196)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2$1.write(ResourceServingHelpers.java:220)
at com.atlassian.plugin.cache.filecache.impl.PassThroughCache.cache(PassThroughCache.java:18)
...
2016-07-28 21:47:20,909 http-nio-8717-exec-16 WARN anonymous 1307x4288x3 wdkhoj 0:0:0:0:0:0:0:1 /s/fb8fd256d0072508a36bef929b69c60f-CDN/in_ID-tj28nx/71011/b6b48b2829824b869586ac216d119363/aa9849d967f345c0b457fa2daea7be7f/_/download/contextbatch/css/atl.admin,jira.global,jira.admin,-_super/batch.css [webresource] error in `Content.writeTo` for com.intenso.jira.plugins.condval.intenso-conditions-validator:conditions-validator-admin-resources/select2.min.css
java.lang.RuntimeException: Cannot read resource /css/select2.min.css
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:196)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$5.streamResource(ResourceServingHelpers.java:406)
...診断
Navigate to JIRA Manage Add-ons page and check if the plugin below is installed:
原因
If the plugin is installed in the instance, disabling the plugin will resolve the issue.