Stuck loading on the splash screen when opening the JIRA plug-in within excel
プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。
要約
Jira add-on does not load in MS Excel app. A white screen shows up when trying to open Jira add-on in MS Excel.
環境
Jira Cloud
MS Excel
診断
Looking into HAR Logs, following error is seen:
"strServiceExceptionMessage": "AADSTS90094: An administrator of XXXXXX has set a policy that prevents you from granting Jira Cloud for Excel the permissions it is requesting. Contact an administrator of Coventry Building Society who can grant permissions to this application on your behalf.",
"strTraceId": "XXXXXXXXXXXXXX",
"iErrorCode": 90094,
"strAppRootDomain": "jira-spreadsheets.services.atlassian.com",
"iHttpErrorCode": 400,
"iViewId": 2,
"urlConsentSwitchUser": "https://login.microsoftonline.com/common/reprocess?ctx=xxxxxx"
"urlCancel": "https://jira-spreadsheets.services.atlassian.com/v2/auth/flow?error=access_denied\u0026error_subcode=cancel\u0026state=XXXXXXX"
"strTimestamp": "XXXXXXX",
"urlAppLogo": "https://secure.aadcdn.microsoftonline-p.com/XXXXXXX",
"fShowIssuerHintErrorStrings": true,
"strAppDisplayName": "Jira Cloud for Excel", 原因
The issue happens because of Mircrosoft policy applied on MS excel. This exception is discussed in MS document as well:
ソリューション
- AADSTS90094: Jira Cloud for Excel needs permission to access resources in your organization that only an admin can grant. Ask an MS Excel admin to grant permission to this app before you can use it.
Last modified on Mar 10, 2025
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