Stuck loading on the splash screen when opening the Jira app within excel
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The Jira app does not load in the MS Excel app. A white screen shows up when trying to open the Jira app in MS Excel.
Environment
Jira Cloud
MS Excel
Diagnosis
Looking into HAR Logs, following error is seen:
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"strServiceExceptionMessage": "AADSTS90094: An administrator of XXXXXX has set a policy that prevents you from granting Jira Cloud for Excel the permissions it is requesting. Contact an administrator of Coventry Building Society who can grant permissions to this application on your behalf.",
"strTraceId": "XXXXXXXXXXXXXX",
"iErrorCode": 90094,
"strAppRootDomain": "jira-spreadsheets.services.atlassian.com",
"iHttpErrorCode": 400,
"iViewId": 2,
"urlConsentSwitchUser": "https://login.microsoftonline.com/common/reprocess?ctx=xxxxxx"
"urlCancel": "https://jira-spreadsheets.services.atlassian.com/v2/auth/flow?error=access_denied\u0026error_subcode=cancel\u0026state=XXXXXXX"
"strTimestamp": "XXXXXXX",
"urlAppLogo": "https://secure.aadcdn.microsoftonline-p.com/XXXXXXX",
"fShowIssuerHintErrorStrings": true,
"strAppDisplayName": "Jira Cloud for Excel", Cause
The issue happens because of Microsoft policy applied to MS Excel. This exception is discussed in the MS document as well:
Solution
AADSTS90094: Jira Cloud for Excel needs permission to access resources in your organization that only an admin can grant. Ask an MS Excel admin to grant permission to this app before you can use it.
Updated on March 10, 2025
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