Some JIRA icons missing
This article only applies to the Atlassian server platform. Learn more about the differences between cloud and server.
This Knowledge Base article was written specifically for the Atlassian Server platform and may be self applied.
Icons are randomly missing (invisible) in JIRA e.g. delete icon for comments, or icons in the wiki editor for issue description, comments etc. See sample screenshots below:
- Problem occurs consistently with all web browsers, and from all client machines
- Problem occurs when accessing JIRA with or without a web proxy.
These icons are loaded from tomcat cache located in the $JIRA-installation-directory/work folder. The tomcat file cache may be corrupt for some reason.
Restarting JIRA should force a re-build of the tomcat cache and resolve this problem.