SLA page is not loading

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コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

 

問題

After restoration of JIRA from Cloud, the following behavior can be observe:

  • Access to the configuration of the SLA's as an administrator, SLA 's are not loaded on page
  • Access an Issue that has SLA's, the SLA's are not shown and in the log the following error message appear

The following appears in the atlassian-jira.log

2016-06-15 09:04:52,466 http-nio-8080-exec-22 ERROR SPOC 544x11179x1 /secure/AjaxIssueAction!default.jspa [c.a.s.i.sla.customfield.SLAValueSerializer] Error deserializing SLA value: Unrecognized field "definitionChangeMsEpoch" (Class com.atlassian.servicedesk.internal.sla.model.SLAValue), not marked as ignorable
     at [Source: java.io.StringReader@4c66df6d; line: 1, column: 216] (through reference chain: com.atlassian.servicedesk.internal.sla.model.SLAValue["definitionChangeMsEpoch"]), '{"timeline":{"events":[{"date":1465402271449,"types":["START"]},{"date":1465402385134,"types":["STOP"]}]},"ongoingSLAData":null,"completeSLAData":[],"metricId":12,"definitionChangeDate":0,"definitionChangeMsEpoch":0,"goalsChangeDate":null,"goalsChangeMsEpoch":null,"goalTimeUpdatedDate":null,"goalTimeUpdatedMsEpoch":null,"metricCreatedDate":0}'
 

診断

環境

  • Recently restored to JIRA Server from JIRA Cloud

原因

Breaking down the error, the issue seems to be due to the 'definitionChangeMsEpoch' field that exists in the data (from cloud), is not recognized in JIRA ServiceDeskv3.0 (from server).

JIRA ServiceDesk Cloud always has the newest JSD version which has some upgraded feature in its data JIRA ServiceDesk v3.3.

ソリューション

Update JIRA ServiceDesk to the latest version

 

最終更新日 2016 年 6 月 21 日

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