Reset failed user login count
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
症状
User has failed to log in too many times and is now seeing a captcha.
診断
Verify that the user's failed login count is greater than the Maximum Authentication Attempts Allowed value from the Configuring Jira Application Options page.
ソリューション
As a Jira admin:
- Click on the Gear icon in the upper right of Jira.
- Select User Management.
- Find the right user.
Click on the Reset Failed Login Count link in the Login Details column.
代替方法
As another option if the previous is not applicable you may follow this article to reset it directly through the database:
Reset a user's login count through the database