Problem with umlaut characters when importing issues from Mantis using JIRA Importer Plugin

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プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

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*Fisheye および Crucible は除く

 

 

問題

When issues with umlaut characters are imported from Mantis, JIRA replaces the characters with random character as shown below:

 

 

診断

Diagnostic Steps

  • Verify whether both Mantis and JIRA is using UTF-8 encoding.
  • This problem could also be specific to MS SQL

原因

The origin of the encoding problem is Mantis. The Microsoft SQL database supports UCS-2 and does just fine. Mantis however unnecessarily encodes the characters using UTF-8 again. Hence, the database contains another level of character encoding neither the database nor the JIRA importer is aware of. 

回避策

Remove this additional encoding level by decoding all the texts in the database before the import using the JIRA importer.

 

 

 

 

Last modified on Mar 2, 2017

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