Problem to login Mobile App because of third-party apps
This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.
Still seeing We're missing something error on Jira Server mobile app, even after consulting the following KBs:
The third-party app Prevent Anonymous Access is forcing requests to be logged in, including the request to
<base-URL>/server-info which is needed by the mobile app to validate against.
Make a HEAD request to
curl -I HEAD https://jira.local/jira/server-info curl: (6) Could not resolve host: HEAD HTTP/2 200 server: nginx/1.14.0 (Ubuntu) date: Mon, 09 Dec 2019 13:13:47 GMT content-type: text/html;charset=UTF-8 x-arequestid: 1273x1566x1 x-xss-protection: 1; mode=block x-content-type-options: nosniff x-frame-options: SAMEORIGIN content-security-policy: frame-ancestors 'self' mobile-plugin-enabled: true push-notification-enabled: true instance-name: Jira jira-base-url: https://jira.local/jira is-data-center: false x-asen: SEN-500 set-cookie: atlassian.xsrf.token=BR5R-6ZK8-JR3X-K66R_089c52687f87470f56fafd1baa7d8650141e794a_lout; Path=/jira; Secure set-cookie: JSESSIONID=24C1810FB3BC08277D80DB190FCDD48D; Path=/jira; Secure; HttpOnly x-asessionid: 11j5o8a x-ausername: anonymous x-atlassian-dialog-control: permissionviolation strict-transport-security: max-age=63072000
Note the additional header
Disable the plugin Prevent Anonymous Access OR WHITELIST the
/server-info URL using this plugin.
Note: There may be other plugins which offer a similar functionality, so please be sure to disable any of them.