Problem to login Mobile App because of third-party apps

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This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

問題

Still seeing We're missing something error on Jira Server mobile app, even after consulting the following KBs:

原因

The third-party app Prevent Anonymous Access is forcing requests to be logged in, including the request to <base-URL>/server-info which is needed by the mobile app to validate against.

診断

Make a HEAD request to <base-URL>/server-info

curl -I HEAD https://jira.local/jira/server-info
curl: (6) Could not resolve host: HEAD
HTTP/2 200 
server: nginx/1.14.0 (Ubuntu)
date: Mon, 09 Dec 2019 13:13:47 GMT
content-type: text/html;charset=UTF-8
x-arequestid: 1273x1566x1
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
content-security-policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira
jira-base-url: https://jira.local/jira
is-data-center: false
x-asen: SEN-500
set-cookie: atlassian.xsrf.token=BR5R-6ZK8-JR3X-K66R_089c52687f87470f56fafd1baa7d8650141e794a_lout; Path=/jira; Secure
set-cookie: JSESSIONID=24C1810FB3BC08277D80DB190FCDD48D; Path=/jira; Secure; HttpOnly
x-asessionid: 11j5o8a
x-ausername: anonymous
x-atlassian-dialog-control: permissionviolation
strict-transport-security: max-age=63072000

(warning) Note the additional header x-atlassian-dialog-control: permissionviolation

ソリューション

Disable the plugin Prevent Anonymous Access OR WHITELIST the /server-info URL using this plugin.

Note: There may be other plugins which offer a similar functionality, so please be sure to disable any of them.

最終更新日: 2019 年 12 月 16 日

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