Problem handling JIRA issues and throws java.lang.NoClassDefFoundError: com/atlassian/greenhopper/license/LicenseInfo$Builder in the logs

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プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

When handling individual issues (create, delete, etc), JIRA doesn't behave as expected.

When deleting issues, the following appears in the atlassian-jira.log

2015-11-16 10:51:51,683 http-nio-80-exec-1 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoClassDefFoundError: com/atlassian/greenhopper/license/LicenseInfo$Builder
    at com.atlassian.greenhopper.license.LicenseInfo.builder(LicenseInfo.java:20)
    at com.atlassian.greenhopper.license.LicenseServiceImpl.getLicenseInfo(LicenseServiceImpl.java:44)
    at com.atlassian.greenhopper.license.LicenseServiceImpl.isLicensed(LicenseServiceImpl.java:65)
    at com.pyxis.greenhopper.jira.listeners.GHSyncherListener.isLicenseValid(GHSyncherListener.java:42)
    at com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer.issueCreated(GreenHopperCTFIndexer.java:49)
    at com.atlassian.jira.event.issue.AbstractIssueEventListener.workflowEvent(AbstractIssueEventListener.java:145)
    at com.atlassian.jira.event.issue.IssueEventListenerHandler$IssueEventInvoker.invoke(IssueEventListenerHandler.java:52)
    at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
    at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
    at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
    at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
    at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
    at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:145)
    at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:159)
    at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:99)
    at com.atlassian.jira.workflow.function.event.FireIssueEventFunction.execute(FireIssueEventFunction.java:67)
    at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
    at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
    at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615)
    at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:879)
    at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:737)
    at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:636)
    at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:198)
    at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:163)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:30)
    at com.sun.proxy.$Proxy227.create(Unknown Source)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:161)
    at com.sun.proxy.$Proxy227.create(Unknown Source)
    at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:270)
    ... 1 filtered
    at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
    ... 7 filtered
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
    ... 50 filtered
    at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
    ... 147 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

原因

Corrupt caches can cause the behavior above. 

ソリューション

  1. Jira を停止します。
  2. Clear the plugin cache directories:

    rm -rf $JIRA-HOME/plugins/.bundled-plugins
    rm -rf $JIRA-HOME/plugins/.osgi-plugins
  3. Remove the contents of Jira "work" directory _(just the contents, not the folder itself)_:

    rm -rf $JIRA-INSTALL/work/*
  4. Restart your JIRA instance


If this resolves your issue there may be a directory related issue as these files should be cleared upon restart

説明

When handling individual issues (create, delete, etc), JIRA doesn't behave as expected.

When deleting issues, the following appears in the atlassian-jira.log

製品Jira
プラットフォームServer
最終更新日 2021 年 8 月 12 日

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