Pivotal Tracker Import shows NoSuchMethodError
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When attempting to perform an external import from Pivotal Tracker, the page shows the error:
1
An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isGreenHooperFeaturesEnabled' in class com.atlassian.jira.plugins.importer.imports.pivotal.web.PivotalSetupPage threw exception java.lang.NoSuchMethodError: com.pyxis.greenhopper.jira.license.GreenHopperLicenseManager.getLicense()Lcom/atlassian/jira/license/LicenseDetails; at /templates/admin/views/common/setupWarninigs.vm[line 31, column 23] at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:237) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.evaluate(ASTReference.java:470) at org.apache.velocity.runtime.parser.node.ASTNotNode.evaluate(ASTNotNode.java:63) at org.apache.velocity.runtime.parser.node.ASTExpression.evaluate(ASTExpression.java:62) at org.apache.velocity.runtime.parser.node.ASTElseIfStatement.evaluate(ASTElseIfStatement.java:82) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:104) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.runtime.directive.Parse.render(Parse.java:263) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.runtime.directive.Parse.render(Parse.java:263) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.Template.merge(Template.java:328) at org.apache.velocity.Template.merge(Template.java:235) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl(DefaultVelocityManager.java:117) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody(DefaultVelocityManager.java:97)
Diagnosis
Environment
JIRA 6.3.15
JIRA Importers 6.2.8 (default bundled version)
Agile 6.7.x
Cause
The version of JIRA Importers Plugin is not compatible with JIRA Agile.
Solution
Resolution
Upgrade the JIRA Importers Plugin to a compatible version.
Navigate to the JIRA Importer Plugin downloads page: https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.jira-importers-plugin/versions
Locate the latest plugin version that is compatible with your JIRA version
Copy the download link
Within JIRA, navigate to the Manage Add-ons administration page
Click on Upload Add-on
Paste the JIM download link into the URL field and Upload
Try importing again.
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