Pages not displaying properly when Jira Server is integrated with IIS

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

 

問題

When a user runs JIRA over IIS web server, they notice that the JIRA pages load without the expected styling appearing as seen below:

  • Note that the login button has moved from the header navigator.
  • Also, fields on the view issue screen are all jumbled together.

診断

環境

  • This error is only reproducible with a JIRA instance running on IIS.

Diagnostic Steps

  • In Google Chrome, open the development panel.
  • Go to the Network tab in here and check if you have a Status Code: 400 Bad Request Error for any Atlassian Bundled JavaScripts or CSS files.
    In particular, batch.js and batch.css files.

原因

The maxurllength for the files is longer than is allowed by IIS server for the connected site OR the maximum length of any URL segement (portions of URL between '/'s) is higher than the configured limit in IIS (default is 255)

 

ソリューション

Add the following value to the web.config file of the IIS site you connected to JIRA to increase the maxurllength.

maxurllength=1024

Set the UrlSegmentMaxLength to 1024 if the max URL segment is being exceeded.  You can increase the limit in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\HTTP\Parameters\UrlSegmentMaxLength

For more info on IIS HTTP settings, refer to https://support.microsoft.com/en-us/help/820129/http.sys-registry-settings-for-windows

最終更新日 2019 年 9 月 25 日

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