Opsgenie Plan Differences (Bundled with JSM vs. Standalone)

Summary

Opsgenie works differently depending on whether you use the bundled version with Jira Service Management or Standalone.

Solution

What features are supported on each version?

The JSM-subordinated type of Opsgenie doesn't support the following features as the standalone Opsgenie:

• Voice Notification for JSM-Standard

• Incoming call routing for JSM-Standard

• Live chat support

• Free Stakeholder roles

Heartbeat Monitoring is available in Premium and Enterprise Jira Service Management plans. In an un-merged subscription, Heartbeat Monitoring is available in Opsgenie’s Standard and Enterprise plans.

Bi-directional Integrations with ITSM tools such as Datadog and Zendesk is not available in Free and Essentials Opsgenie plans as part of Free and Standard Jira Service Management subscriptions. Upgrade to a Premium or Enterprise Jira Service Management plan for access to this feature. In an un-merged subscription, Bi-directional Integration is available in Opsgenie’s Standard and Enterprise plans.

JSM Standard and Premium don't have the Login and SSO section in their settings, this is a feature for Opsgenie standalone, SSO for JSM-subordinated is configured through Atlassian Guard.

Comparison between plans in bundled and standalone versions:

Feature Requests

We have feature requests that are related to the following features:

JSDCLOUD-9683

JSDCLOUD-10072

We advise that you vote in these feature requests and leave a comment to let the product management know about your use case. Doing this will ensure that you're proactively informed of progress and updates going forward.

Please, note that there's a number of factors that determine how Atlassian prioritizes feature requests, you can learn more by reading our Feature Request Policy.