Non-English characters that is inserted during workflow transition displayed as two characters
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
Non-English characters that is inserted during workflow transition displayed as two characters . However, non-English Characters inserted during Issue Edit is correctly inserted.
Diagnosis
In the JIRA System Info , the "webwork.i18n.encoding" is not configured as UTF-8
Cause
Character encoding used by one of the JIRA components is set to use encoding that doesn't support given characters.
Solution
Resolution
Backup JIRA database
double confirm the value of "webwork.i18n.encoding" in the database
1SELECT * FROM propertystring where ID in (SELECT ID FROM propertyentry where PROPERTY_KEY='webwork.i18n.encoding');ℹ️ take note of the ID return to be use in the following update query
update database manually to use UTF-8
1UPDATE propertystring SET propertyvalue="UTF-8" WHERE ID=<ID>;Restart JIRA
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