Mail Handler java.net.SocketException: socks Error
症状
A mail handler fails to send notifications. Testing connection to the mail server is successful, but connection errors still exist in the logs.
atlassian-jira.log に次のメッセージが表示される。
2013-01-10 10:48:15,606 ERROR [Servicedesk Mail] QuartzWorker-0 ServiceRunner Test Support [10002]: Error connecting to host 'mail.example.net.au' as user 'servicedesk@example.net.au' via protocol 'pop3': javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.SocketException: socks
javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.SocketException: socks
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:210)
at javax.mail.Service.connect(Service.java:295)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:201)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.net.SocketException: socks
原因
The cause of this error is still being investigated. The only known cause has been upgrading to a newer JIRA release. In JIRA 5.x, socks_port, socks_host columns were added to the mailserver table in the database. It's suspected that there may be a problem with the records in the table due to that upgrade task. However, this has not been verified as the cause.
ソリューション
- Take note of the current incoming IMAP mail server settings
- Recreate a new mail server identical to the current existing one as per Configuring JIRA to Receive Email from a POP or IMAP Mail Server
- Delete the old mail server
- Verify if the mail handler is now corrected and sending notifications
Last modified on Mar 30, 2016
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