JIRA stops creating tickets from emails
症状
JIRA was processing emails without any issues, and then stopped all of a sudden.
atlassian-jira.log に次のメッセージが表示される。
2013-03-19 18:44:14,238 QuartzWorker-0 ERROR ServiceRunner Handler-name [atlassian.mail.incoming.mailfetcherservice] Handler-name[10060]: Exception: Folder is not Open
java.lang.IllegalStateException: Folder is not Open
at com.sun.mail.pop3.POP3Folder.checkOpen(POP3Folder.java:547)
at com.sun.mail.pop3.POP3Folder.getProtocol(POP3Folder.java:577)
at com.sun.mail.pop3.POP3Message.loadHeaders(POP3Message.java:606)
at com.sun.mail.pop3.POP3Message.getHeader(POP3Message.java:364)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:257)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520) 
If you hit this issue on a mail server other than Exchange, please comment on this issue and let us know.
原因
The POP/IMAP server is not allowing JIRA to open the mailbox. The actual root cause to this can vary. In every case of this issue we have seen, it has always been caused mail server issues outside of JIRA's control.
ソリューション
Fix this on your mail server. The common fix we have seen is to create a new mailbox and use that.
Last modified on Mar 30, 2016
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