Jira Service Management Queues return empty page
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*Fisheye および Crucible は除く
問題
Upon navigating to the Queues view (<BaseURL>/projects/<ProjectKey>/queues), agents see a blank page.
atlassian-jira.log に次のメッセージが表示される
2016-04-18 10:23:28,040 http-nio-6710-exec-16 ERROR [o.a.c.c.C.[.[localhost].[/test].[action]] Servlet.service() for servlet [action] in context with path [/test] threw exception
java.lang.RuntimeException: javax.servlet.ServletException: java.lang.IllegalArgumentException: The validated object is null
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:27)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
...
Caused by: javax.servlet.ServletException: java.lang.IllegalArgumentException: The validated object is null
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:213)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:166)
...
Caused by: java.lang.IllegalArgumentException: The validated object is null
at org.apache.commons.lang.Validate.notNull(Validate.java:192)
at org.apache.commons.lang.Validate.notNull(Validate.java:178)
at com.atlassian.servicedesk.internal.customfields.origin.VpOriginManagerImpl.stringValueToVpOrigin(VpOriginManagerImpl.java:68)
at com.atlassian.servicedesk.internal.customfields.origin.VpOriginManagerImpl.fromDbFormatUnchecked(VpOriginManagerImpl.java:54)
at com.atlassian.servicedesk.internal.customfields.util.VpOriginResolver.getUncheckedValues(VpOriginResolver.java:80)
at com.atlassian.servicedesk.internal.customfields.origin.VpOriginIndexValuesConverterImpl.getIndexValues(VpOriginIndexValuesConverterImpl.java:71)
at com.atlassian.servicedesk.internal.customfields.origin.VpOriginIndexValuesConverterImpl.lambda$getIndexValues$2(VpOriginIndexValuesConverterImpl.java:56)
at com.atlassian.pocketknife.OptionStep3.lambda$null$8(OptionStep3.java:28)原因
There is a Queue with invalid JQL. For example:
"Customer Request Type"=6ソリューション
Remove the Queue via SQL query.
Identify the problematic JQL and note ID
SELECT * FROM "AO_54307E_QUEUE" where "PROJECT_ID" = (SELECT ID FROM project WHERE pname = 'xxx') ORDER BY "QUEUE_ORDER" ASC
Replace 'xxx' to the name of the affected projectRemove the Queue
データベースの変更を行う場合は必ず事前にバックアップを取得してください。可能な場合は、まずステージング サーバーで SQL コマンドの変更、挿入、更新、または削除を行うようにします。
delete from "AO_54307E_QUEUECOLUMN" where "QUEUE_ID" = yyy delete from "AO_54307E_QUEUE" where "ID"= yyy Replace 'yyy' with the Queue ID from the above query