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Find troubleshooting and how-to articles for Jira Service Management.
最近の記事
- Unable to add/edit Asset post functions in Jira workflows
- Updating a value from a non-required Assets object attribute shows "At least one value must be set"
- How to add group members as request participants
- Creating and linking an Asset (formerly Insight) object using Automation for Jira via REST API
- Notifications showing incorrect sender name
最終更新日 2022 年 7 月 2 日
このセクションの項目
- Jira Service Management Cloud Knowledge Base
- Jira Service Management How to articles
- Clean up extra Service Management data in the db
- Convert Existing Issues to Service Management Requests
- Creating a New Service Management Project Does Nothing
- Creating a Service Management fails with error: Time to resolution field is not a valid number
- Disabling Forgotten your Password Jira Service Management Link
- Forgotten your Password Link Does not Appear on JIRA Service Desk Login Page
- Issues with the Closed Requests tab in the Customer Portal
- Jira Service Management Fails to Start with a Timeout error after its Installation
- Not able to create issue via this Service Management error
- Jira Service Management プロジェクトにおけるカスタマー通知のトラブルシューティング
- Raise Request on Behalf of Customer Not Searching for Users.
- How to fix This service project may not work as expected error
- Jira Service Management のコメント欄で顧客への返信タブと内部コメントのタブが見つからない
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Service Management failed to enable
- Service Management fails to enable due to Invalid BundleContext
- Troubleshooting issues with service project user management
- Unable to add user to group error while creating a new Service Management
- Unable to Revoke Agent Access from Service Management Agents
- Unexpected Failure Occurred when Creating a New Service Management
- SLA Metric Never Completes
- 500 Error Page shown when accessing Customer Portal
- Customer Portal - My Requests does not show any issues.
- Missing option to enable Jira Service Management for existing project
- User Automatically Become an Agent
- Jira Service Management で、リクエスト タイプが空であるため、カスタマー ポータルにリクエストが表示されない
- Public signup setting is missing
- Jira Service Management add-on hangs during installation
- Jira Service Management Report Shows Spike At End
- Jira Service Management Issue Status Not Transitioning After Customer Updates via Email
- Customers are unable to add participants to a Jira Service Management request
- Loading Automation and/or Customer notifications in Jira Service Management throws Internal Server Error
- SLA Malfunctioning/Break Down in Jira Service Management
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- How to Change the Name of a Service Management
- Provide Service Management customer with helpful links via auto-comment
- Unable to Transition Issue in Jira Service Management Queue
- Local user logins to Jira Service Management fail when Crowd SSO is enabled
- FAQ: Jira Service Management 2.x
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- Knowledge Base Shows Empty Content - Jira Service Management Self-Help
- Upgrading to Jira Server Service Management 2.0 and moving to the version 2 pricing model
- Service Management fails to Load Queue with datetime Exception
- Not Able to Install or Uninstall Jira Service Management Addon
- Jira Service Management で SLA をトラブルシューティングする方法
- How to set "keep me logged in" checkbox to disabled by default?
- User automatically added to Customer List even though Customer Portal configure as private
- 「ルールをトリガーするユーザーとして実行」オプションを使用して自動化が機能しなかった
- Service Management Notifications not sent on Resolved or Reopened Requests
- Jira Service Management app fails to load on startup
- ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException
- How to configure Jira Service Management to process old emails
- Unable to use ITIL issue types in Service Management project
- How to bulk create Jira Service Management Customers
- Unable to set up Email Channel: Email is currently used by another Service Management project
- Jira Service Management Queues return empty page
- Unable to create new email channel due to connection duplication error
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- Jira Service Management stops creating tickets from incoming email
- Jira Service Management の権限スキーム エラーを解決する
- カスタム権限スキームを使用する
- Jira Service Management の標準権限
- Couldn't Create Service Management Project Due To An Unknown Error
- Configure custom URL for the Jira Service Management customer portal
- List of supported custom fields for request types in Jira Service Management customer portals
- カスタマー ポータルまたはエージェント ビューで非ラテン文字を使ってナレッジベース記事を検索できない
- How to add the 'Escalate this issue' link to a Service Management request
- 自動化ページの読み込みが終了しない
- Service Management is stuck at loading after upgrade to version 3.3
- Service Management footer shows 3.1.9 after upgrade to 3.1.10
- Unable to send email notifications due to com.atlassian.cache.CacheException: java.lang.NullPointerException: Null keys are not supported
- How to disable the notification for requests shared to the organization
- Service Desk Agents are not able to add customers to an Organization
- Comment visibility dropdown get displayed on comment field of SD issue
- The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
- Unable to create IT Service Management type of project
- Project permissions update
- We were unable to submit your request
- Unable to update a Service Management Report Series
- 403 - Forbidden error when viewing attachments via portal
- Configuring mail channel for comments only
- Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types
- Jira Service Management shows 500 error on "Requests" page
- How to identify the Project related to the Service Management displayed in the Customer Portal
- How to Change the Sender's Name of the Service Management Notifications
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- Closed Access service projects, slow user picker search
- Customer in request participant can't view their issue in My Request page
- Viewing Jira Service Management Automation rules reveals missing modules
- Error "Failed to send request to the knowledge base server."
- Revert SLA rendering improvement changes in Jira Service Management
- Jira Service Management の自動化ルールは、Jira 受信メール ハンドラーによって追加されたコメントによってトリガーされた際は実行されません
- Service Management Email Request fails to process some attachments
- How to allow non-access users to transition a Service Management request via email
- Canned Responses icon not visible in comment section.
- KB settings are broken when the server ID of the linked Confluence is changed
- Approve button taking to a page saying "Cannot find issue" when clicked from the Approval Customer Notification
- Canned Response button missing from the comment section
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- サービス管理リクエストが解決されたときに顧客満足度調査が送信されない
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- 500 errors when trying to open the Email Requests page from the Jira Applications menu
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- Jira Service Management not fully functional after upgrading to 4.0.1 when using MS-SQL
- Jira Service Management で使用されるカスタマー リクエスト チャネル フィールド値の追加または削除
- Service Management Email Request "Unexpected error while running action as user" Error
- Service Management Agents will be treated as customers by Jira Service Management
- Article effectiveness report does not populate 'Problems solved by articles'
- Remove non-required groups from Product Access
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Canned Responses Are No Longer Available
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- 同じ課題を頻繁に更新したときに Jira Service Management でデッドロックが発生する
- Jira Service Management Customer notification rule is saving to the wrong rule
- カスタマーとして振る舞うエージェント向けに通知を有効化する
- Adding invalid JQL in new service project queue will cause the Queue screen to show as Empty
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Allow Service Management To Process Forwarded Email
- Jira Service Management project queues page is slow
- Jira Service Management Automation Rules not working
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- The Approval notification is not sent when a Service Management Request is waiting for an approval
- XML restoration failed as Jira is unable to clean the cache directory
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Opened and Request count is 0 (or requests are missing) in the Customers page
- Users receiving notifications from issues where they should not receive notifications due to the Insight application
- Unable to create a new project due to duplicate status
- Jira Insight Asset Management Knowledge Base
- Jira Insight Discovery Knowledge Base
- Locating WebHook URL in Service Management automation rules
- Deleting data from old Jira Service Desk versions (3.2 and below) to unblock the upgrade
- Jira Service Management で受信メール機能のトラブルシューティングを行う
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"
- Problems configuring Service Management Email Requests (mail handler) with a shared mailbox using Basic Authentication
- The knowledge base search does not work on the Service Management Help Center while it works on project specific portals
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- Issue Transitions Performed by Unrelated User
- Customer portal announcement failed to be updated
- Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
- How to upgrade the embedded Jira Mobile plugin
- Webhooks are not sent from Jira Service Management Automation rules
- Emails sent by customers are "Rejected" by the JSM mail handler
- How to check the mail audit log outside of the Jira UI
- 500 error when trying to create a request from the Service Management Customer Portal
- How to send CSAT link to customer using custom notification via Automation when default Request Resolved customer notification disabled
- Error when trying to configure a knowledge base in a Service Management project
- Jira Service Management: How to disable the Wiki Renderer in the description field of the Customer Portal View
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- The Knowledge base search bar is missing from the Service Management Customer Portal
- The knowledge base search does not return any result from the Customer Portal for any user
- The knowledge base search does not return any result from the Customer Portal for specific users only
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- Mail Queue size growing when Office 365 mailbox is used
- The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
- Jira Service Management - Data Center で同梱の Insight プラグインを無効化する方法
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to create issues with Assets Custom Field using Jira Service Management API
- How to disable the Insight Script Console
- Some customers are not receiving the custom customer notification email templates in Jira Service Management
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- Cannot remove hidden Assignee field from request types
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- Unable to delete empty Insight object scheme, Something went wrong, contact adminstrator
- How to bulk recalculate missing SLAs
- Changes to Portal name or Introduction text of a JSM project are not reflected on help center
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- Jira Service Management stops processing emails
- Jira Service Management don't trigger notification in certain status
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- SLA page is not loading
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing Event in configuring SLA Automation Rule
- Assignee options missing from SLA conditions
- Service Management SLA is not Paused but Rather Restarted
- Cannot create Jira Service Management Automation Rules
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- Jira Service Management Automation page fails to render with HTTP 400 error
- Email requests are not creating issues in Service Management
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Missing or corrupted SLA data in Jira Service Management
- Unable to render element error in navigation bar after upgrading Jira Service Management
- How to calculate Average Time to Resolution SLA for Service Management
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- How does the Service Management "Time to resolution" report work?
- After upgrading Service Management, seeing error "Customer notifications missing"
- Making Jira Service Management Read Mails that are Already Read
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Troubleshooting Jira Service Management license issues
- Jira Service Management issue sharing
- In which directory Service Management Customer account is created
- Cannot create or open a specific issue type on the jira service management customer portal
- Jira Service Management Queues are missing, disappeared, or are empty
- Email requests from Jira Service Management are not processed
- How to view global KB usage in Jira Service Management
- Error in installing Jira Service Management License.
- SLA is not visible in customer portal in Jira Service Management
- Jira Service Management Agents do not receive internal notifications
- How to get a list of tickets excluding those with 0 elapsed time ?
- Why are customer notifications showing a different wording from what is configured in the project
- Jira Service Management の自動化ルールが失敗してエラー ステータスと赤いエクスクラメーション マークが表示される
- How to solve Jira Service Management mail loops
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- 503 error message pop-up on JIRA indexing page after upgrade
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- Insight scheduled tasks (eg: imports) not processing
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- To get the list of Jira Service Management portal-only customers from the database
- How to list SLAs and conditions used with JSM projects
- Jira Service Management - Troubleshooting why a request cannot be opened from the Customer Portal
- Update License type for Jira instances that have both Jira Software and Jira Service Management
- Comments from emails are added as internal on the customer portal
- The JSM Mail channel creates new tickets instead of adding comments to existing tickets
- How to troubleshoot when customer satisfaction survey is not being sent in Jira Service Management Cloud
- Free Knowledge Base for annual licenses in Jira Service Management
- Using conditional logic with Forms
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- How to receive only email requests in Jira Service Management
- Incoming email status - CONDITION PENDING
- How to list all Knowledge Base articles on the portal
- Enable automatic accounts creation through email requests
- Portal-only customer account management: Revoke access and Delete account consequences
- Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
- How to use the Approval Completed trigger with workflows that have multiple approval steps?
- Text formatting in the Customer portal
- Possible causes for not being able to submit a Request in Customer Portal
- Error message "Invalid date format" for specific dates
- How to sync comments and copy attachments between linked issues
- Collaboration between Jira teams
- How to copy values between multiple choice fields via automation.
- Generic error message when trying to deactivate ITSM features
- Permission and access issues due to duplicate accounts
- Export Assets Object fields to Spreadsheets and Word
- Remove a Slack channel from the Chat configuration page in a Jira Service Management project
- All the Requests Types are spinning forever on the JSM customer portal
- Automatically share a ticket with all reporter’s organizations
- Changes in Confluence that affects viewing articles in the Customer portal
- How to update ticket status when customer adds a comment
- How to disconnect a Channel from JSM Chat
- Unable to access Portal Customers list on site administration
- Identifying the number of Automations running in Jira
- Using the request-channel-type property on filters
- Updating the Responder field with Automation
- Knowledge Base article viewed from the Customer portal have broken or missing images
- Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
- Issues are created with empty description/comment when processed by Jira Service Management email request
- Possible causes for the error message "Couldn't load. Refresh." in Knowledge Base
- REST API to update security level in a Jira issue
- Web panel servicedesk.portal.request.panels is not accessible.
- Jira Service Management common requests/issues
- Differences between Jira Core mail handler and JSM mail handler
- 'Required' field is not linked - Why is this pop-up error showing in a Jira form?
- Add a conditional field to your project using Forms
- Users never invited to a restricted JSM project being listed within the customers page
- Time to first response SLA not stopping when an agent adds a comment to the ticket
- Users unable to change the Language in Customer Portal
- Status not changing when comment is added to the ticket
- How to fix orphan sub-tasks
- Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
- How to remove DEMO customer accounts
- Process to remove and reconnect JSM Chat (Assist) to a Slack Workspace
- Cannot disconnect custom email account in service project
- The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
- Share With button Differences and Behaviors on JSM Portal
- Email requests REJECTED due to Jira mail loop filter
- The Related Knowledge base articles panel shows a red exclamation mark without any error
- Understanding the default focus in the Create Issue screen
- Monitoring Jira Service Management email channels using REST API
- Jira features not working after upgrade rollback
- Not able to transition ticket on the Portal - You can not make this transition
- Comment reactions option is missing in the Jira Service Management project settings
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Cloud)
- The customer satisfaction survey was submitted several times for the same request
- ITSM Features available for JSM Company-managed and Team-managed projects
- An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
- How to customize the Customer Satisfaction email in Jira Service Management
- The JSM canned response button does not work on the first click and clears the comment field
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
- Approve and Decline buttons missing from Jira Service Management approvals notification
- Cannot delete Objects due to Inbound references
- Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
- Issue creation fails due to invalid custom field default value
- Filter Subscription for JSM non-licensed users
- Resend Invite Button is not displayed in the "Customer" section for some customers in Jira Service Management project
- Request types that are hidden from portal are appearing in the portal
- How to ensure that Request participants do not lose access to a ticket once it is moved to a different type of project
- How to configure Assets Discovery on non GUI Linux
- Jira Service Management Slack connection doesn't work after Halp subscription ended
- Blank Columns in the Queue are not exported in CSV.
- "Couldn't send request" message when raising a ticket.
- Identifying which JSM mail handler created a request
- Restricting Knowledge Base articles to a group of customers
- Everything we should know about customer organizations in Jira Service Management projects
- Transition screen returns "Internal server error" when transitioning issue
- Unable to remove Slack connection in JSM Incident Management tools
- Error when trying to create a Slack channel from an Incident
- How to export portal only customers list from Jira Service Management
- How to disassociate a project from an issue security scheme and delete the issue security scheme
- Error message is seen when trying to access Queues in Jira Service Management
- Using OR Statements in SLA Time Goals
- Customer in portal receives an error indicating that they cannot create ticket on another user's behalf
- Understanding watchers and request participants
- JSM not showing OpsGenie On-call schedules under project
- Error when importing a CSV File to Assets - "invalid_file"
- How to allow comments for a specific project role in JSM
- The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0
- Issue Statuses with (No Category) are auto-generated by Jira Service Management
- How to notify the creation of issues to users in Jira or Jira Service Management
- Unable to upgrade Jira Service Management after upgrading Jira Software
- Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
- How to modify the Jira Service Management announcement banner outside the user interface
- Application Link not working when linking to Jira Service Management
- Jira Service Management mail handler creating empty comments
- Troubleshooting slow SLA and Automation processing in Jira Service Management
- Jira Service Management customer portal details section appears blank for all issues
- User with administrator permissions is unable to edit a custom field to add options under a Request Form in JIRA Service Management
- Atlassian Assist not auto-generating tickets when adding :ticket: emoji to Slack messages
- Unable to route the call to certain countries while using incoming call integration with Twilio
- Incoming Call Integration is not able to route calls to more than one number
- Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
- How to disable access to the customer portal signup page when the public signup is not enabled in Jira Service Management?
- Insight plugin becomes disabled after updating to Jira Data Center license
- Unable to add Assets object attribute due to "Name has to be unique" error
- Jira Service Management not rejecting or filtering automatic reply emails from certain users
- User presented with an error (A value with ID '10024' does not exist for the field 'project') while accessing Dashboard or Filter
- Assets CSV Import fails if attribute with type user is imported
- Difference between Average Age Chart gadget in Jira Server and Cloud
- Some users are not appearing in any user picker field when raising a request from the Customer Portal
- Deleted comments in Jira tickets aren't being deleted in Slack when using Atlassian Assist/JSM Chat
- Automation rule posts private comments instead of public comments
- Duplicate SLAs in Jira Site Causing Automation Error
- Workaround to make RCA field as mandatory for P1 and P2 issues
- Send JSM Forms information with automation - Send email action
- SLA does not populate when Priority Name is Numeric
- Using Forms Regex validation
- Having Organization Members Details from JSM Database after GDPR Change
- Maximum search query limit reached when you link multiple knowledge base spaces
- Manually formatting WebResponse to JSON in Automation
- Update holidays of all JSM project's calendars via Rest API
- Jira service project comment added by reporter showing to be added by another user
- Jira cannot create an issue from email if specific users in CC field
- Unknown organisation showing in User management
- Understanding why an SLA is paused in a Jira Service Management ticket
- Insight Discovery: Using correct key for SFTP_RSA Export type
- Not receiving e-mail request in Jira Service Management using Exchange
- How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
- The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
- The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
- A Customer Notification was sent from an internal comment added to a JSM ticket
- GET requesttype JSM REST operation doesn't fetch hidden request types.
- Whenever we are entering the number in the number field automatically comma is added
- Blank space in email sent via Jira Automation while using tables in issue description
- Assets in JIRA Service Management Cloud Knowledge Base
- JSM Form load time is slow
- Understanding Opsgenie Account Deactivation Notifications
- "Error: please try refreshing the tab. If the issue persists, please contact support." when accessing Assist in Teams
- Fixing "You don't have permission to access this service project" error for JSM incoming email
- How to get the AccountID for Customer Accounts in JSM
- How to Append Objects to an Assets Object Attribute using Automation
- Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
- What is the difference between the Jira Slack integration and Jira Service Management's Chat?
- Duplicate Ticket Creation in Jira Service Management due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- Permission needed for CSV bulk import without giving Org admin permissions to users
- Can't change Customer Request Type while creating a new issue using Automation for Jira
- How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
- How to replace a long hardcoded IF-ELSE structure with compact/smart approach in Automation
- Jira Service Management creates duplicate tickets for each message sent to the connected email account
- Incoming emails creating tickets with an empty description
- Setting OpsGenie Alert Priority via a Jira custom field
- The "Approval Required" customer notification is using an old field name
- Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
- No access to site because it has reached its license limit
- Differences between the Service Desk Customers in the 'People' tab and in the 'Customers' section
- Creating a Kanban board for a Jira Service Management project
- Error when adding a comment to a request through the JSM Portal
- How to send customers a notification with the most recent attachment using automation
- Jira Service Management Virtual Agent displays message when attachment is sent without text
- Error when deleting Assets status: We couldn’t delete your status type
- The Comment restriction by project Roles is unavailable in Jira Service Management Tickets
- How to understand SLA reports calculation
- Not able to create ticket in service project through Email due to issue field error in email logs
- The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings
- Global Automation error: Jira was slow to respond, because the JQL query returned too many issues
- How to auto-fill Organizations field when raising request through JSM Widget
- Jira cannot create agent channel when setting up JSM Chat/Assist
- Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
- Form's Data Connection FAQ
- JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
- 'Failed to load' error when uploading attachment through JSM Form
- Unable to install add-on on sandbox site.
- How to restrict changes on Approvers field in agent view
- Assets (formerly Insight): The Instance object has the Id on the Name attribute
- How Jira selects user to assign tickets when Automation is configured to "Balanced workload assigning"
- Restrict Transition Options for Issues in On Hold and Pending with Requester Status
- Jira Service Management Login-Free portal not working
- How to disable basic authentication on Jira Service Management customer portal
- Automatically add Slack channel information to custom fields in Jira when using JSM Chat.
- Import Section of Asset schema (icon keeps spinning)
- In Asset nothing is imported for devices in Azure Managed Device .
- Automation for 3 Strike Rule
- Copying Automation Rules
- How to create customer request via API with Forms and Assets object fields
- Closed tickets showing in "Open requests" list in portal requests
- How to access the internal Customer notifications logs through Legacy automation
- How to get the list of knowledge spaces linked to each JSM project from the Jira database
- Export Forms spreadsheets in Jira Cloud
- Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
- Email requests fail with Unable to retrieve sender address error message
- How to hide customer share requests with groups feature from Customer permissions page
- Problem: Assets Discovery Fails to Upload to Jira Service Management Cloud
- How to add an attachment to a Jira Service Management ticket using the REST APIs
- How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
- How to manage filters for Jira Service Management boards
- Incidents (beta) nav bar missing for some Jira Service Management users
- Notifications showing incorrect sender name
- How to display elapsed time instead of remaining time for SLAs
- Creating and linking an Asset (formerly Insight) object using Automation for Jira via REST API
- Updating a value from a non-required Assets object attribute shows "At least one value must be set"
- How to add group members as request participants
- Unable to add/edit Asset post functions in Jira workflows
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