Jira notification is not sent depending on Issue status

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要約

Notification is not sent depending on Issue status

環境

7.13.9

診断

This is the error message seen in the logs when Jira tried to send the notification:

2020-07-08 15:21:00,313 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@3302b99e[issue=com.atlassian.jira.issue.IssueImpl@2d6a0364[id=10000,summary=IssueSummary,key=TST-1,created=2020-10-08 22:54:07.0,updated=2020-10-09 12:27:56.0,assignee=Marcus(marcus),reporter=Marcus(marcus)],remoteUser=marcus(marcus),notificationType=Current_Reporter,eventTypeId=6,templateId=6] ERROR anonymous    Mail Queue Service [c.a.jira.mail.MailingListCompiler] Failed adding mail for notification recipient: [email=marcus@email.com, user=Marcus(marcus)]
java.lang.NullPointerException
	at com.atlassian.jira.mail.util.MailAttachments$ImageAttachment.buildBodyPart(MailAttachments.java:228)
	at com.atlassian.jira.mail.util.MailAttachmentsManagerImpl.buildMimeBodyPartFromMailAttachment(MailAttachmentsManagerImpl.java:233)
	at com.atlassian.jira.mail.util.MailAttachmentsManagerImpl.lambda$buildAttachmentsBodyParts$0(MailAttachmentsManagerImpl.java:227)
	at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
	at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1699)
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)
	at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
	at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:566)
	at com.atlassian.jira.mail.util.MailAttachmentsManagerImpl.buildAttachmentsBodyParts(MailAttachmentsManagerImpl.java:229)
	at com.atlassian.jira.mail.builder.EmailRenderer.buildMailWithAttachments(EmailRenderer.java:135)
	at com.atlassian.jira.mail.builder.EmailRenderer.renderEmailBody(EmailRenderer.java:111)
	at com.atlassian.jira.mail.builder.EmailRenderer.render(EmailRenderer.java:150)
	at com.atlassian.jira.mail.builder.EmailBuilder.renderNow(EmailBuilder.java:155)
	at com.atlassian.jira.mail.builder.EmailBuilder.renderNowAsQueueItem(EmailBuilder.java:145)
	at com.atlassian.jira.mail.MailingListCompiler$1.evaluateEmailForRecipient(MailingListCompiler.java:336)
	at com.atlassian.jira.mail.NotificationRecipientProcessor.evaluateEmails(NotificationRecipientProcessor.java:39)
	at com.atlassian.jira.mail.MailingListCompiler.evaluateEmails(MailingListCompiler.java:267)
	at com.atlassian.jira.mail.MailingListCompiler.access$300(MailingListCompiler.java:49)
	at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.lambda$addEmailsToQueue$0(MailingListCompiler.java:466)
	at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
	at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1699)
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482)
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472)
	at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
	at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:566)
	at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.addEmailsToQueue(MailingListCompiler.java:468)
	at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.sendLists(MailingListCompiler.java:438)
	at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.evaluateForEvent(MailingListCompiler.java:395)
	at com.atlassian.jira.mail.MailingListCompiler.prepareEmail(MailingListCompiler.java:167)
	at com.atlassian.jira.mail.MailingListCompiler.sendLists(MailingListCompiler.java:101)
	at com.atlassian.jira.mail.IssueMailQueueItem.send(IssueMailQueueItem.java:128)
	at com.atlassian.mail.queue.MailQueueImpl.sendBufferUnderLock(MailQueueImpl.java:103)
	at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:56)
	at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:51)
	at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:48)
	at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110)
	at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:50)
	at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48)
	at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21)
	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
	at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
	at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
	at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
	at java.lang.Thread.run(Thread.java:748)

原因

Status does not have an icon defined.

The following query should return all status that may be facing the same problem

select * from issuestatus where iconurl = '/';

ソリューション

Run the following Update to the database to set the generic png that is usually associated to status created in Jira as the icon for the status.

update issuestatus
set iconurl = '/images/icons/statuses/generic.png'
where iconurl = '/';

最終更新日: 2020 年 10 月 9 日

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