Jira Backup Fails with Illegal Pattern Character Error
プラットフォームについて: Data Center - この記事は、Data Center プラットフォームのアトラシアン製品に適用されます。
このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
症状
The JIRA XML backup fails with the error "Illegal pattern character" and the following appears in the atlassian-jira.log:
ERROR ServiceRunner Backup Service [service.services.export.ExportService] An exception while running the export service "Backup Service": Illegal pattern character '<>'
java.lang.IllegalArgumentException: Illegal pattern character 'o'
at java.text.SimpleDateFormat.compile(SimpleDateFormat.java:769)
at java.text.SimpleDateFormat.initialize(SimpleDateFormat.java:576)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:501)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:476)
at com.atlassian.jira.service.services.export.ExportService.createFileName(ExportService.java:301)
at com.atlassian.jira.service.services.export.ExportService.run(ExportService.java:114)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
原因
This is caused by the wrong format being used in the Automatic Backup Configuration in JIRA services. This format specified here is used for generating the file names.
This is similar to Backup Service is not Working Properly due to Misconfigured Parameter.
ソリューション
The Date format need to be corrected in the Backup Service configuration as per the steps given below:
- Log in as a user with the JIRA System Administrators global permission.
- Select Administration > System > Advanced > Services (tab) to open the Services page, which lists the current services running on this system.
- Edit the existing Backupservice which is already administered.
- Update the date format to a valid format. This format can be anything that SimpleDateFormat can parse. A good default is 'yyyy-MMM-dd-HHmm', which would generate files named like this: '2007-Mar-05-1322'.
- Click 'Update' to save the configuration.
Additionally, as per our Backing Up Data we recommend using native DBMS backup tools instead of the XML backup.