Issue are "Flagged" upon issue creation

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

Any newly created issue across the site is "Flagged". This feature could only be set manually using the board/backlog.

Environment

Cloud

Diagnosis

  1. Inspected the "Create" transition under the workflow editor.

  2. Checked the "Custom Field".

Cause

  • As mentioned in the Flag an issue public page, the Flag has should have only one option in Jira Cloud.

  • The supported option in Jira Cloud is - “Impediment”.

  • Navigate to the custom field page and look for the field context and the options available for "Flag".

  • If you find more than one field context or option then the site is impacted by this issue.

Solution

  • The "Flag" field is ideally locked in Jira Cloud. To fix this issue, the field should be unlocked to delete the other field contexts or field options.

  • As Jira Cloud customers can’t access the Database, please reach out to the Support team to assist you with this fix.

Updated on April 11, 2025

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