Install Jira Service Desk in existing Jira server instance

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問題

After releasing Jira 7, Jira Software (formerly known as Jira Agile) and Jira Service Desk are no longer installed as add-ons, but as applications. It’s confusing for some admins to install separate applications into an existing Jira instance.

コンテキスト

With Jira 7, we’ve divided Jira and its most popular add-ons into separate products/applications, creating Jira Core (the core Jira function), Jira Software (Core + Software features), and Jira Service Desk (Core + Service Desk features). As you can see, both Jira Software and Jira Service Desk include Jira Core, as it's the platform on top of which they're built.

Once you install any of these applications (Jira CoreJira Software, or Jira Service Desk), you have the Jira platform in place, so you can add the remaining applications directly from the UI, without going through the whole installation again. In this scenario, adding them actually resembles adding an add-on, but that’s only because you previously installed the platform.

診断

If your Jira version is earlier than 7.x, you’ll actually be installing Jira Agile and Jira Service Desk as add-ons. If it’s later than 7.x, you’ll add them to your Jira instance as applications.

Check your Jira version and the internet connection, and then follow one of the cases described below.

  • Case 1: Your instance is earlier version than Jira 7 and it has internet connection.
  • Case 2: Your instance is earlier version that Jira 7 and it does NOT have any internet connection.
  • Case 3: Your instance is Jira 7.x and it has internet connection.
  • Case 4: Your instance is Jira 7.x and it does NOT have any internet connection.

ソリューション

Follow the instructions depending on your environment.

  • Case 1: Your instance is earlier version than Jira 7 and it has internet connection.

    You can install Jira Agile from the navigation bar.

    When it comes to Jira Service Desk, please follow the instruction in Case 2.

  • Case 2: Your instance is earlier version that Jira 7 and it does NOT have any internet connection.

    You can download Jira Agile add-on from here and Jira Service Desk add-on from here.

    After downloading them, you can install them into the existing Jira instance from Upload add-on link in Administration > Add-ons > Manage add-ons page.

  • Case 3: Your instance is Jira 7.x or later, and it has internet connection.

    You can install the applications (Jira Software and Jira Service Desk) from Try it for free link in Administration > Applications > Versions & licenses page.

  • Case 4: Your instance is Jira 7.x or later, and it does NOT have any internet connection.

    You can download Jira Software from here and Jira Service Desk from here.

    After downloading them, you can install them into the existing Jira instance from Upload an application link in Administration > Applications > Versions & licenses page.



説明After releasing Jira 7, Jira Software (formerly known as Jira Agile) and Jira Service Desk are no longer installed as add-ons, but as applications. It’s confusing for some admins to install separate applications on an existing Jira instance.
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最終更新日 2019 年 9 月 25 日

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