Incoming Email Handler encounters "Unable to create issue with message.: null"
症状
A configured email handler for incoming messages does not appear to be working (ie - no issues are being created or no comments being added to existing issues).
Messages similar to the following appear in the atlassian-jira.log
:
2014-09-07 15:01:05,542 atlassian-scheduler-quartz1.clustered_Worker-4 WARN ServiceRunner jira@xxxxx.com Global email replies to JIRA comments [atlassian.mail.incoming.mailfetcherservice] jira@xxxx.com Global email replies to JIRA comments[10700]: Unable to create issue with message.
java.lang.NullPointerException
at com.atlassian.jira.issue.customfields.impl.DateTimeCFType.getDefaultValue(DateTimeCFType.java:151)
at com.atlassian.jira.issue.customfields.impl.DateTimeCFType.getDefaultValue(DateTimeCFType.java:56)
at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248)
原因
This is a known issue tracked in JRA-39687.
ソリューション
- Browse to JIRA Administration > Issues > Custom Fields.
- Look for any fields with the Available Context(s) of "Not configured for any context".
- Configure them (click on the Cog Icon > Configure).
- Edit the configuration.
- Select the appropriate context as per Configuring a Custom Field.
- Repeat this for all custom fields with the problem "Not configured for any context".
- Verify if JIRA is able to create issues from emails.
Last modified on Mar 30, 2016
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