Importing from JIRA Server application to JIRA Cloud application throws an Unsupported Crowd Directory Error
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
When importing a JIRA Server application backup to a JIRA Cloud application, the following error appears:
External directory 'Remote Crowd Directory' is not supported. Please change the 'active' attribute to '0' or open a support ticket for more help.
The server instance is set up with Crowd. The cloud instance is integrated with Crowd also, however it needs to import the user data from the server application first and then synchronise it with Crowd.
Disable the User Directory in the server application, then re-export the backup. If you're not able to do this, the below method can be used.
Inside the JIRA backup file, there are two XML files. The file containing the Crowd server information is entities.xml. Search for whatever your Crowd server is called (in this case "Crowd Server") and the following line will be found:
<Directory id="10000" directoryName="Crowd Server" lowerDirectoryName="crowd server" createdDate="2011-06-14 09:50:39.62" updatedDate="2012-05-16 12:08:30.69" active="1" implementationClass="com.atlassian.crowd.directory.RemoteCrowdDirectory" lowerImplementationClass="com.atlassian.crowd.directory.remotecrowddirectory" type="CROWD" position="0"/>
active="0"and save the file into the zip archive.