HTML Code Appears in Description Fields

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Symptoms

If you add any HTML code in the description fields, the code appears to be not rendered properly

Cause

As per the Restricted Functions in Atlassian Cloud regarding the HTML in issue fields:

This feature creates an XSS vulnerability that could allow malicious users to gain system administrator permissions and use the Cloud infrastructure for nefarious purposes. Wiki markup is still available.

Workaround

The description field accepts only either wiki markup or text format. Convert the HTML markup to one of them.

Updated on April 8, 2025

Still need help?

The Atlassian Community is here for you.