How to retrieve application license details for Priority Support Verification

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目的

This document is for System Administrators who need to provide license details for Priority Support.

Application is Up and Running

Zip をサポート

Creating a Support Zip and attaching it to the Support issue is the easiest way to validate the license. If possible, provide Support with the SUpport Zip for the instance you are opening up a ticket for.

REST API (Jira)

The following endpoints will return the license details for the respective application. You can either use a respective REST client or simply enter the URL in a new browser window and provide us the output.

  • Jira Software

    https://BASEURL/rest/plugins/applications/1.0/installed/jira-software/license
  • Jira Service Management

    https://BASEURL/rest/plugins/applications/1.0/installed/jira-servicedesk/license
  • Jira Core

    https://BASEURL/rest/plugins/applications/1.0/installed/jira-core/license

Here is an example response of a valid REST response through these endpoints.

{
    "valid": true,
    "evaluation": false,
    "maximumNumberOfUsers": 10000,
    "licenseType": "Commercial",
    "creationDateString": "07/Dec/15",
    "expiryDate": 4100331600000,
    "expiryDateString": "07/Dec/17",
    "organizationName": "Atlassian",
    "dataCenter": false,
    "subscription": false,
    "rawLicense": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
    "maintenanceExpired": false,
    "enterprise": false,
    "active": true,
    "autoRenewal": false.
	"supportEntitlementNumber":"SEN-LXXXXXXXXX"
}


If not familiar with REST API, you can refer to the following documentation

Application is Down

If the application is down and you cannot create a Support Zip or use REST API, the following will help us determine the instance supportability:

Jira 

Provide us the license hash using the following SQL query.

SELECT license FROM productlicense;
Confluence

Provide us the value of the atlassian.license.message property from the <Confluence Home Directory>/confluence.cfg.xml file

<property name="atlassian.license.message">XXXXXXXXXXXX......</property>



最終更新日 2020 年 11 月 23 日

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