How to fix This user is not in jira so can not add a comment Warnings
When a user makes a comment by replying to a mail notification, the process fails with errors like:
2008-07-08 14:11:17,625 JiraQuartzScheduler_Worker-0 WARN [service.util.handler.AbstractCommentHandler] The mail 'FROM' does not match a valid user 2008-07-08 14:11:17,641 JiraQuartzScheduler_Worker-0 WARN [service.util.handler.AbstractCommentHandler] This user is not in jira so can not add a comment: System Administrator <email@example.com>
There are two parameters which have not been entered when defining the service that handles comments made via email.
Add the reporterusername or createusers parameter. The full instructions for setting up this feature can be found in our Creating Issues and Comments from Email documentation.
- You may wish to enhance this with a customisation to add Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler.
- See also Unable to create issue due to anonymous sender and no default reporter for a related article on creating issues as an anonymous user.