要約

If an issue resolution is set incorrectly and you wish to modify it, you can follow these suggested steps.

Identify tickets with blank or empty resolution

ご利用の Jira アプリケーションで次のいずれかが発生している。

1. 課題の解決状況が空白ではなく未解決と表示されるようになってしまった。
2. JQL が一致しないため、組み込みのプロジェクト課題フィルターで適切な結果が返されない。
3. Issues appear with Strike Through on the Activity Stream but are not yet resolved or closed.
4. 解決されていない課題に解決状況が設定されている。
5. An issue is in the closed or done status but does not have a resolution value set.
6. 課題がクローズ/完了にあるが、引き続き自身に割り当てと表示される。
7. An issue is closed/done but it does not reflect on the Issue Summary Open vs Resolved Issue Chart.

If you have issues under this scenario and would like to find all issues under the same condition you can do so using the JQL search below:

statusCategory = done and resolution is empty

Why are Resolved Jira Tickets Missing Resolutions?

これは次のいずれかの原因で発生することが確認されています。

• The transition leading to the Closed status is either missing a post-function to set the resolution field, or it is configured with a post-function that sets the resolution field to an incorrect value.
• Resolution was added to a screen, then that screen was used to edit the issue. The resolution will be set to the default Resolution value per the System Field Configuration.
• Resolution was set as required on the default issue screen.
• A Resolution called Unresolved was manually created and associated with the issue.

Jira applications by default will mark an issue as Unresolved when the resolution field does not have any value on it. Conversely, if an issue does not contain any value for the Resolution Field, Jira applications will see it as not yet resolved.

Set the resolution after the issue is closed

1. Identify the name of the workflow used by the Jira issue(s) for which you need to fix the resolution:
   1. Open one of the impacted Jira issue in the Issue View, and select the the View workflow link.
   2. Take note of the name of the workflow.
2. Create a temporary workflow with a transition that will set the resolution field to the expected resolution value:
   
   1. Go back to the page ⚙ > Issues > Workflows.
   2. Find the workflow identified in Step 1, and select Copy.
   3. Locate the newly created copy and click on the Edit button next to it. This copy will be a temporary workflow that we will edit and use to fix the issue resolution field.
   4. Switch to the diagram view, then Select Add a transition.
   5. Let's call this transition 'Fix Resolution', and set From status and To status to the same workflow status (the status that the Jira issues with the incorrect resolution field are currently in).
   6. After you add the transition, you should see it in the diagram view, leaving and entering the same status.
   7. Select Post Functions, and then select Add post function. 
   8. Add the Update issue field post function.
   9. Set the Resolution field to the desired value. For example 'Fixed', or any other pre-existing resolution.
      
   10. ワークフローを公開します
   11. Go to ⚙ > Issues > Workflow Schemes, and find the workflow scheme associated to the issue type for which you wish to fix the resolution.
   12. As explained in the documentation Configuring workflow schemes, associate the Issue Types to the new temporary workflow that we created and updated.
3. Fix the impacted issues using the new workflow we just created.
   1. Open any impacted issue in the Jira issue view, and then transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues.
   2. Alternatively, you can use a Bulk Operation to edit all the impacted issues and transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues.
4. After that, make sure to go back to ⚙ > Issues > Workflow Schemes and update the scheme so that the issue type is associated again to the original workflow.