Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
プラットフォームについて: Cloud のみ - この記事は、 クラウド プラットフォームのアトラシアン製品にのみ適用されます。
要約
Emailed requests are not created and in the logs for the mail handler, a message similar to the following is shown:
Your request could not be created. Please check the fields have been correctly filled in. <Custom field name>
診断
In order to diagnose this issue, please:
- プロジェクトにアクセスします
- Click on Project settings (on the left side bar)
- Click on Email requests (on the left side bar)
- Click on View logs (for the affected mail handler)
- Confirm if you see a message like the following:
Your request could not be created. Please check the fields have been correctly filled in. <Custom field name>
原因
The cause for this is due to the workflow used by that request type having a Validator in the Create transition which requires a value for that custom field.
ソリューション
To correct this issue, please do one of the following:
- Remove the Validator from the Create transition for the workflow used by that request type
- Modify the request type used for the mail handler to specify a default value for the custom field
More information on how to perform these actions can be found at:
最終更新日: 2024 年 1 月 30 日
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