Email notifications are delayed or not sending due to mail server responding with temporary failures

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

Outgoing email notifications in JIRA are either severely delayed or not sending at all.

The following appears in the atlassian-jira-outgoing-mail.log

 ERROR [] Sending mailitem To='person@domain.atl' Subject='jira issue' From='null' FromName='Person, A' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.350489.1498827497000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@33d7a7e5' MessageId='null' ExcludeSubjectPrefix=false' anonymous    Mail Queue Service Error occurred in sending e-mail: To='person@domain.atl' Subject='jira issue' From='null' FromName='Person, A' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.350489.1498827497000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@33d7a7e5' MessageId='null' ExcludeSubjectPrefix=false'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 451 4.7.500 Server busy. Please try again later
	at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:225) [atlassian-mail-2.7.18.jar:?]
	at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44) [atlassian-mail-2.7.18.jar:?]
	at com.atlassian.mail.queue.MailQueueImpl.sendBufferUnderLock(MailQueueImpl.java:103) [atlassian-mail-2.7.18.jar:?]
	at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:56) [atlassian-mail-2.7.18.jar:?]
	at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:51) [classes/:?]
	at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:48) [classes/:?]
	at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110) [classes/:?]
	at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:50) [classes/:?]
	at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48) [classes/:?]
	at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21) [classes/:?]
	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) [classes/:?]
	at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) [classes/:?]
	at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) [classes/:?]
	at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) [classes/:?]
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) [atlassian-scheduler-core-1.7.0.jar:?]
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) [atlassian-scheduler-core-1.7.0.jar:?]
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) [atlassian-scheduler-core-1.7.0.jar:?]
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) [atlassian-scheduler-caesium-1.3.3.jar:?]
	at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 451 4.7.500 Server busy. Please try again later




原因

The mail server is replying to Jira's attempts to deliver notifications with a temporary failure code, 451

ソリューション

Follow up with your SMTP mail server provider to determine why the SMTP server is not accepting deliveries from JIRA


最終更新日: 2018 年 1 月 24 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.