要約

Send Jira ticket information(including all comments) to the reporter via email while closing the ticket.

環境

Jira Service Management cloud

ソリューション

We can achieve this requirement using Jira Automation.

The steps to configure the Automation rule are as follows:

1. Goto Project Settings > Automation
2. Click on "Create Rule"

3. Trigger: Issue Transitioned
   Action: Send Email

   {{issue.summary}} {{issue.description}} {{issue.key}} {{#issue.comments}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}

   
   

To exclude Internal Comments use the below Automation rule:

1. Trigger: Issue Transitioned
   Action: Send Email

   {{issue.summary}} {{issue.description}} {{issue.key}} {{#issue.comments}} {{#if(not(internal))}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}{{/}}