Editing LDAP user's attributes in Jira fails with a "NumberFormatException: null" error
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問題
When attempting to edit a user attribute in an external LDAP directory from Jira, the following NumberFormatException: null messages are generated.
On-screen:
Sorry, we had some technical problems during your last operation.
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Technical details
Log's referral number: <referral number>
Cause
Referer URL: https://the-url.com/secure/admin/user/UserBrowser.jspa
java.lang.NumberFormatException: null
java.lang.NumberFormatException: null
In the atlassian-jira.log:
2022-08-11 08:26:00,990-0600 http-nio-8080-exec-6 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.NumberFormatException: null] with root cause
java.lang.NumberFormatException: null
at java.lang.Long.parseLong(Long.java:552)
at java.lang.Long.parseLong(Long.java:631)
at com.atlassian.crowd.directory.ldap.mapper.attribute.UserAccountControlUtil.enabledUser(UserAccountControlUtil.java:22)
at com.atlassian.crowd.directory.MicrosoftActiveDirectory.getUserModificationItems(MicrosoftActiveDirectory.java:878)
at com.atlassian.crowd.directory.SpringLDAPConnector.updateUser(SpringLDAPConnector.java:920)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:543)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:387)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUser(ApplicationServiceGeneric.java:582)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:274)
at com.atlassian.jira.user.util.DefaultUserManager.updateUser(DefaultUserManager.java:405)
at com.atlassian.jira.bc.user.DefaultUserService.updateUser(DefaultUserService.java:455)
at com.atlassian.jira.web.action.admin.user.EditUser.doExecute(EditUser.java:134)
...環境
8.13.0
.
診断
- Verify the error on-screen and
atlassian-jira.logmatch the above errors. - The user belongs to an LDAP Directory with Read Only permissions settings. (Details on LDAP Permissions settings can be found in Connecting to an LDAP Directory)
原因
The LDAP directory permissions are set to Read-Only, and do not allow for modifications of user attributes locally in Jira
ソリューション
回避策 1
Update your user attributes from within your LDAP environment, instead of your Jira instance.
回避策 2
Change your LDAP directory permissions within Jira to Read/Write to allow changes to your users in your Jira instance to be applied to the LDAP environment