CSV import | Unable to map a specific field (Example Summary) when importing with External system import
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Unable to get the option to map the "Summary" field or any other field for that matter while performing CSV import from external system import (Switch to old experience). The behaviour noticed is : On map field drop down does not have "Summary" field as Issue Field.
Environment
Jira Cloud
Diagnosis
Ensure to confirm csv file is not corrupted and formatted correctly. To validate this, attempt to perform import with different csv file having only one record. Sample test file -> TestCSV.csv
Map Title to "Summary".
If "Summary" field is mapped correctly with the test csv then it is potentially a problem with the csv file.
Cause
If the file holds multiple columns with the same name, mapping to desired system fields may fail. For example : The Title is desired to be mapped as 'Summary,' and since only one field can be mapped as 'Summary,' the mapping option will be disabled.
Jira Id | Title | Customer Name | Product Area | Jira Id | Title | Customer Name | Product Area |
Solution
Open the CSV file in Microsoft excel and analyse the file's field and related records. If duplicate records are found, please update the file by either removing them or updating the field name.
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