Cannot create Jira Service Management Automation Rules
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
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*Fisheye および Crucible は除く
問題
Unable to create automation rules.
- Go to Project Settings > Automation > Add rule and select a rule (any rule)
- Click on the rule we want to create and click Next
- The window just closes. Next step is not shown
The following appears in the atlassian-jira.log
http-nio-8080-exec-13 ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An existing connection was forcibly closed by the remote host
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:27)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
... 55 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An existing connection was forcibly closed by the remote host
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:342)
at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:317)
at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:110)
at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)
at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138)
... 1 filtered
at com.sun.jersey.spi.container.ContainerResponse$CommittingOutputStream.flush(ContainerResponse.java:146)
at org.codehaus.jackson.impl.Utf8Generator.flush(Utf8Generator.java:1085)
at org.codehaus.jackson.map.ObjectMapper.writeValue(ObjectMapper.java:1606)
at org.codehaus.jackson.jaxrs.JacksonJsonProvider.writeTo(JacksonJsonProvider.java:558)
at com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:302)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 91 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 22 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
... 65 more
Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(Unknown Source)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(Unknown Source)
at sun.nio.ch.IOUtil.write(Unknown Source)
at sun.nio.ch.SocketChannelImpl.write(Unknown Source)
... 11 filtered
... 219 more診断
- The Jira application is configured behind a reverse proxy server
When Bypassing the proxy, the issue goes away
原因
This is due to proxy configuration issue which does not allow service project to call back to it self through REST
ソリューション
- Ensure that the proxy was setup accordingly by following this documentation
Ensure that Jira are able to perform a call back to itself : Perform curl/telnet test call to the Jira proxied URL from the server
curl example.comtelnet google.com
最終更新日 2022 年 5 月 23 日
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