Cannot change to custom avatar
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
User are not able to change his/her avatar to custom avatar
- Only impacting single/some user
- Changing to default avatar works fine
- Other user are able to change to custom avatar
診断
Diagnostic Steps
- Trace the changing avatar using HAR file
- You will notice the username will point to 2 username
原因
This is caused by conflicting username, for example:
- User John was rename to Jonathan and connected to LDAP
- A new user is created and uses the name John as user name
- Conflicting, JIRA will be confuse to map the avatar ID
ソリューション
Rename the new user to use another login/username.
最終更新日: 2016 年 2 月 17 日
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